Comerio Ercole, with respect to “customer satisfaction” allows any customer to state their own satisfaction level by means of a “Satisfactory check list”. This system then grants the activation of formal check procedures specific to any received signaling.
Comerio Ercole introduced a corporate brand identified under the name of “Quality Proof” in order to offer the highest transparency to the customer in terms of product knowledge confirming the technical and technological quality of the MADE IN ITALY products as far the mechanical and engineering sector is concerned.
QUALITY CERTIFICATION
Comerio Ercole ensures that its production process is managed in accordance with the ISO 9001 standards Edition 2008.
WARRANTY TERMS
Comerio Ercole ensures the good quality of the materials and their accurate machining according to the protocols and specific norms agreed with the customer.
CUSTOMER SERVICE ASSISTANCE
Comerio Ercole provides an after-sales assistance service provided by a dedicated team of staff able to offer rapid and competent support by means of a new system called “TICKETING”. Comerio Ercole additionally offers its customers the possibility of a scheduled and periodical maintenance service.
SPARE PARTS AVAILABILITY
Comerio Ercole guarantees its customer the supply of original spare parts for at least 10 years after the machines delivery, offering a truly corporate service and organization which always has at its disposal any technical drawing for the identification of the interchangeable component or components.
EDUCATION
Comerio Ercole developed a new program of professional education called “ATHENA”. This system supports the customer by providing detailed knowledge and understanding concerning the delivered plants.
SAFETY
Comerio Ercole pays specific attention to operator’s safety worldwide, paying special attention to the main existing technical rules (EN, ISO, IEC). Safety standards concerning the supply of machinery outside of the EU-market are particularly taken into consideration.
ESG Sustainability Report
D.LGS 231
Code of Ethics 2023
Purchases in the PA network
Formula EASY FIVE:
1. Certificazione Qualità
2. Termine di garanzia
3. Servizio di Assistenza Clienti
4. Disponibilità parti di ricambio
5. Sicurezza
MADE IN ITALY significa Qualità e Tecnologia
Comerio Ercole, storicamente, si è sempre resa disponibile a sviluppare e coordinare progetti di ricerca e sviluppo. Dispone di un qualificato team tecnico e di impianti di simulazione e test. Dal 2002 è riconosciuto come laboratorio di ricerca riconosciuto a livello Italiano dal Ministero della Ricerca Scientifica e dal 2008 come struttura accredita al sistema QuESTIO della Regione Lom- bardia.
Comerio Ercole, con la recente approvazione di un codice etico, si è data l’obbiettivo quale CSR – Corporate Social Responsibility di comportarsi sulla base di solidi principi tra cui equità ed egua- glianza, tutela della persona, tutela dell’ambiente, trasparenza e protezione della salute.
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